Frequent questions

What are my shipping options?
Enjoy free shipping on our jewelry to all European Union Countries on orders over €70.

How long will it take for my products to arrive?
It depends on the destination country chosen, normally our shipments take between 24 to 72 hours to arrive.

How can I track my order?
Once the purchase is made, you will receive a proof of purchase in your email box along with a tracking number for your products for tracking.

What is the material of our jewelry?
All our jewelry is made with 925 sterling silver plated in 18k gold, ensuring quality and durability in each piece.

Is the jewelry hypoallergenic?
Yes, our jewelry is hypoallergenic, designed to be safe and comfortable for all skin types.

Is Dicomo jewelry waterproof?
Yes, all our jewelry is waterproof, allowing you to enjoy its beauty in any situation.

How to care for my Dicomo jewelry?
We recommend avoiding contact with chemicals, perfumes or salt water and cleaning regularly with a soft cloth to maintain shine.

Do you offer international shipping?
Yes, we ship internationally. Rates and delivery times vary by location and are detailed during the purchasing process.

How can I contact Dicomo Joyas customer service?
You can contact our customer service through the contact form or by sending us a WhatsApp.

What is our return policy?
We accept returns within 14 days of receiving the order (as long as the product is in the same condition in which it was received). Please see our "Returns" section for more details on the process. Return shipping costs are borne by the buyer.

Can I cancel my order after making the purchase?
Unfortunately, once the purchase has been confirmed, it is not possible to cancel the order. Please be sure to check carefully before finalizing your purchase.

If you have more questions, contact us:
Contact